Technical Support

Contact Technical Support

Starting on 11/17/2003 there will be a new 800 service number:18884078647. Please change the number in our Traders Access Program's Settings\Communications section.

Try our troubleshooting/answers to common questions page for questions and answers to common problems.

Try our help section based on subject.

To ftp to our site - ftp://password:password@tbsp.com

2008 Market Holidays:

Setting up exporting to MetaStock Files:

Manual ASCII Exporting

Automatic ASCII Exporting

Editing Data Highlights

Q & A for charting

Stock Split List

Option Chains file - updated daily

xp 16BIT FIX Unzip this Fix in the windows\system32 folder

To download the latest version of the Trader's Access software, click here.

Click here for Internet Downloading/Importing Instructions

Here is a link to the Commitment Of Trader's Report

1. Download the Options Symbols. This is an Excel Spreadsheet formated file. View the CBOE's overflow symbol list for Index Options.

2. Here are some lists that can help you get started using the Trader's Access Software. You can download these lists and put them in the Taw folder. Next, run the Trader's Access Program and go to File:Open and you will see the list that you downloaded and saved in the TAW folder. .

Funds Includes 193 funds (data through 01/03/2007)

Futures Includes 91 futures continuious contracts (data through 01/03/2007)

Indexes Includes 65 indexes (data through 01/03/2007)

NYSE Stocks Includes 138 NYSE stocks (data through 01/03/2007)

Nasdaq Stock Includes 47 Nasdaq stocks (data through 01/03/2007)

NYSE1 (data through 01/03/2007)

NYSE2 (data through 01/03/2007)

Nasdaq1 (data through 01/03/2007)

Nasdaq2 (data through 01/03/2007)

Nasdaq3 (data through 01/03/2007)

Sample list (data through 01/03/2007)

3. View the latest available Futures Spreads (06/08/2005)

4. Symbol Helper - (symman.zip 32kb) Basic symbol building guide for Trader's Access (DOES NOT contain complete list of all securities)

5. Inet Ascii stripper - (inetstrp.exe 46kb) this program will remove the symbol identifier from Trader's Access internet data files. Data files must first be UNZIPPED and must be placed in the same directory as the ascsplit.exe program, then execute Ascsplit.exe indicate the path and file name for Trader's Access files, and it will remove the symbol identifier.

6. Tawstudy.ini - (tawstudy.zip 6kb) Fix for studies disappearing from Trader's Access. Download file to your windows directory overwriting the existing tawstudy.ini file. You will have to unzip the file once it is in your windows folder.

7. Split's - (splits.txt) For internet download customers a daily list of splits

8. Latest symbols file for the TAW program - SYMBOLS.ZIP (03/13/2003) - just download it in to the TAW folder on your hard drive and unzip it by typing: pkunzip symbols.zip

If you are going to unzip the Internet (B) files yourself and use the data in a program other than Trader's Access, you will need to know the following:

In front of each symbol is an identifier:
& Stocks
$ Indices
# Futures
! Mutual Funds
~ Market Statistics
* Stock and Index Options
+ Futures Options
/ Canadian Stocks

File layout:

Each file is in an ASCII format as follows: Symbol,Date,Open,High,Low,Close,Volume,OpenInterest
The Daily Data files for Stock/Index Options with Bid and Ask (starting 5/16/2001) are formatted as follows: Symbol,Date,Open,High,Low,Close,Volume,OpenInterest.Bid,Ask,Strike Price, Month, Call or Put (Starting on 7/7/2003, this file will also contain Expiration Date, starting 7/21/2003, this file will also contain the root symbol as the last field. Starting on 8/11/2003, the next field is the closing price of the stock. Starting on 2/14/2007 the last field is the last trading date.)

Examples:

&IBM,10/03/96,103.25,105.875,101.50,104.25,1456789,0

#SP6Z,10/03/96,700.5,706.35,697.35,705.85,59311,178410

Fundamental data file layout

Symbol,Current Date,Price to Earnings Ratio,Earnings,Yield,Dividend,Dividend Date,Shares Outstanding,Estimated Eps

Sample Data Files

Daily Data
(All Symbol 9-30-2002)
A093002.zip (1004KB)

Historical Data
(March 97 Indices)
IHIST.ZIP (183KB)

 Daily Data (With all fields)
Stock/Index Options 09/19/2003
OA091903.ZIP (1.4 MEG)

  Daily Data (With basic fields - Sym, Date,O,H,L,C,V,OI)
Stock/Index Options 09/19/2003
O091903.ZIP (1.0 MEG)
 Daily Data (Futures and Futures Options 01/03/2005
F010305.ZIP (.115 MEG)

Sample Fundamental Data file

FD010307.ZIP